GENERAL TERMS AND CONDITIONS
Welcome to our website www.mangi.lu. This page (together with the documents referred to on it) sets out the terms and conditions on which our partner restaurants provide you with their dishes (the "Dishes") featured on our website.
Please read these terms carefully before ordering Meals from our website. By accessing our site and placing an order, you agree to be bound without reservation by these terms and conditions and our terms of use policy.
If you have any questions about these terms, please contact us before placing an order. If you do not fully accept these terms, do not use our Service. By placing any order, you represent and warrant that you have full capacity to enter into a contract with us.
1. ABOUT US
www.mangi.lu is a website operated by Mangi Luxembourg S.à r.l. ("we"), a company in the form of a limited liability company with a capital of 12,000 euros, whose registered office is located at 241 route de Luxembourg, L-7374 Bofferdange, Luxembourg, and registered with the Luxembourg Trade and Companies Registry under number B263610, our VAT number being LU33690641
Mangi is a company whose meals are prepared by independent restaurants (our "Partner Restaurants") and delivered by us.
You can contact us:
Mail : moien@mangi.lu
Address : 241 route de Luxembourg, L-7374 Bofferdange
2. INTELLECTUAL PROPERTY
The website www.mangi.lu is an intellectual creation of which Mangi Luxembourg S.à r.l. is the author.
All the elements available on the site www.mangi.lu, including in particular the photographs, texts, slogans, drawings, images, animated sequences with or without sound, as well as all intellectual creations integrated into the site www.mangi.lu are the property of Mangi Luxembourg S.à r.l. or of third parties having authorised Mangi Luxembourg S.à r.l. to use them.
Any reproduction, representation, use, adaptation or modification, by any process whatsoever and on any medium whatsoever, of all or part of the www.mangi.lu site without having obtained the prior authorisation of Mangi Luxembourg S.à r.l. is strictly prohibited and constitutes an infringement of copyright.
The name "Mangi" is a registered trademark.
3. PURPOSE
The purpose of our Service is to provide a simple and convenient service by making available to you the dishes of our partner restaurants and by allowing you to order these Dishes. Mangi markets Dishes on its own behalf. It purchases them from its partner Restaurants, takes orders on its behalf and delivers the Dishes to you.
4. AVAILABILITY OF SERVICES
Mangi offers a service for placing orders and delivering Dishes from its partner Restaurants. The Dishes offered on the www.mangi .lu website are available to order until 10:45 a.m. on the day in question, subject to stock availability.
For the moment Mangi is not obliged to sell or deliver any meals to clients/ companies which are located outside of the Luxembourg City center, which we define as any location with a 4-digit postal code starting with either a 1 or a 2.
5. DESCRIPTION AND AVAILABILITY OF DISHES
The products offered for sale on the Mangi platform are described and presented as accurately as possible.
Mangi acting as an intermediary cannot be held responsible for the information transcribed on the platform and in particular the description of the Dishes, drinks or menus offered, which are provided by the restaurant owners.
The restaurant owners themselves prepare their dishes, as well as their descriptions and components.
The Restaurants undertake to take all necessary steps to ensure that the content of their publications is constantly updated and to provide Clients with fair, clear, precise and up-to-date information on their Product(s).
In particular, the Restaurant endeavours to provide relevant information on the possible presence of allergenic products in the dishes it offers for sale. Nevertheless, in the event of an allergy to a particular product, we recommend that you contact the Restaurant directly to find out the details of its recipes.
As a person who is aware of his/ her allergies and adverse reactions to allergenic products/ ingredients, please take the prudent approach and do not solely rely on the information provided on www.mangi.lu. Depending on the seriousness of the allergies and the potential consequences, we strongly advise you to either get in ouch with us (moien@mangi.lu) or directly call the restaurant to inform yourself and make absolutely sure you do not order and consumer a product which will cause you to have an allergenic reaction.
The illustrations and visuals provided in the description associated with the Product offers (photographs, drawings, etc.) are as accurate as possible but cannot ensure perfect similarity with the Product itself, particularly with regard to colors. The illustrations and visuals published have no contractual value.
The dishes and drinks offered on the Site are subject to availability.
6. ORDERS
We reserve the right to only accept orders from validated company email accounts, which means we are not obliged to accept the registration of private email accounts (gmail, yahoo etc.) on mangi.lu.
Unless otherwise agreed with a client, the maximum order value for each ordering process/ order is 100 EUR.
To place an order, you must select on the Site the Dish and/or drinks you wish to order, by clicking on "Add to order" or on the "+" symbol, and be guided through the ordering process.
The Customer is required to fill in a registration form in which he/she specifies his/her identification data, namely his/her full name, email address, postal address, telephone number, address and company name.
All orders placed on the Platform must be duly completed and must specify this necessary information.
The Customer may make changes, corrections, additions or cancel the order until it is validated.
Before finalising the order, you must validate the summary of the order listing the dishes and drinks ordered, any extras and the total amount of the order, the place of delivery duly indicated when registering on the site www.mangi.lu as "address and company name".
By accepting this summary, you agree to the validation of your details necessary for the finalisation of the order and delivery, as well as the payment of the order.
The Customer is directed to the secure payment tool and invited to choose their payment method, then to validate the payment.
As soon as the payment has been validated, an e-mail confirming that your order has been accepted and summarising the contents of your order and the delivery terms will be sent to the contact address you have provided.
Please also check that you are giving an accurate address, to ensure that your Dishes are delivered to the right place. If you are mistaken in this information and we deliver your Dish to the wrong address, we reserve the right to charge you for the Dish.
Please check that your contact email is correct. If you have not received the confirmation e-mail, please check that it is not in your spam or junk mail folder.
The contract for the supply of any Dishes that you order through us is between you and Mangi and is only concluded once payment has been confirmed. Mangi aims to provide a quality service and is your first point of contact for any problems with your Dish, whether relating to the quality or temperature of the meals. We monitor our partner Restaurants very carefully and it is extremely important to us that they meet our standards and help us maintain our reputation. Please let us know if you have any comments about our Partner Restaurants or the Dishes by email or telephone. By placing an order, you expressly agree to be bound by these terms and conditions of service.
7. MEALS
All Dishes are subject to availability. Our partner Restaurants offer us a limited number of Dishes in order to guarantee their quality. Our Partner Restaurants may use allergens in the preparation of certain Meals. They are required to indicate this in the presentation of the dish on the website www.mangi.lu. Please call our partner restaurant before ordering if you have an allergy. Mangi cannot guarantee that the Meals sold by our Restaurant Partners are allergen-free.
8. AVAILABILITY AND DELIVERY
Our aim is to provide the best possible delivery service. Unfortunately, things do not always go according to plan and unforeseen circumstances such as traffic or weather conditions can sometimes prevent us from achieving our objectives. We do our best to ensure that your dish is delivered on time.
9. CANCELLATION
You have the right to cancel an order until the day of delivery before 9:30 am. To do so, simply write to us via the contact form or by email to moien@mangi.lu. You will not be charged for orders cancelled in accordance with this clause. Any payment made before you cancel an order will be refunded to your Mangi wallet.
After this period, you will not be able to cancel or change your order except in the case of non-compliance of the order or force majeure.
Mangi may cancel an order and will notify you in such cases. You will not be charged for orders cancelled in accordance with this clause. Any payments made prior to the cancellation of an order by Mangi or a partner restaurant will generally be refunded to your Mangi wallet.
The balance of your Mangi wallet cannot be credited back to your current account or returned in cash.
For all customers ordering through mangi.lu/student, it is not possible to cancel orders. Once an order has been registered in our system, cancellations/refunds will not be authorised.
10. PRICES AND PAYMENT
The price of each dish, drink or product is displayed on our Site, and determined by Mangi.
The prices are mentioned on the Platform in the description of the Products in euros and inclusive of all taxes. Prices vary according to the dish.
Prices may be revised at any time, it being specified that any price changes do not apply to orders in progress for which the Customer has received a confirmation e-mail, unless there is an obvious error in the price.
Given the large number of dishes and drinks offered on the Site, it is indeed possible that there are price errors. In the event that the price displayed on the Site is incorrect, Mangi will notify the Customer in order to obtain their agreement to the additional price. If the Customer refuses to pay the additional price, Mangi will cancel the order.
The prices of the Products and the additional costs associated with the purchase are indicated in a clear and comprehensible manner on the order summary. Before placing the order, the Customer must confirm the summary.
The methods of payment accepted are indicated on the Site when the order is finalised, namely Payments by credit card or bank card (Visa, Mastercard, etc.) and the balance of your Mangi wallet (which can be credited by bank card and by card and paper restaurant ticket).
By agreeing to enter into a contract on the basis of these conditions, you explicitly acknowledge your obligation to pay. Payment is made directly to Mangi.
Unless otherwise agreed with the customer, any order above the value of 100 EUR must be paid prior to the delivery of the meals are executed. Unless otherwise agreed with the customer, in case a client has a negative balance of 100 EUR, no further orders can be placed or expected to be delivered unless the entire balance has been settled.
Under no circumstances will you receive a request for payment directly from the Restaurant Partner.
Unless agreed otherwise, clients who have registered an account with us under their company e-mail address (not their private e-mail address) have the right to make purchases via mangi.lu on credit up to a maximum amount of 50 EUR.
Regarding our coupon codes, we have a "no abuse policy". If we realize that a client attempts to abuse any offers/ discounts by for example trying to create multiple accounts and using a coupon code multiple times, we reserve the right to cancel any order, block all accounts of this client and take legal action.
Mangi also reserves the right to cancel any order from an Internet user with whom there is a dispute regarding the payment of a previous order.
11. OUR LIABILITY
To the extent permitted by law, Mangi provides its Service and content "as is" and "as available". Subject to the provisions below, neither Mangi nor any Restaurant Partner shall have any liability to you for any direct, indirect, special, contractual, tort (including negligence) or other losses arising out of your use of or inability to use our Service. If Mangi or the Restaurant Partner is liable to you, our total cumulative liability is limited to the purchase price of the Dishes you paid for in your order. This does not include or in any way limit the liability of Mangi or a Restaurant Partner in respect of any matter in respect of which it would be unlawful for us to exclude or attempt to exclude or attempt to exclude our or its liability, in particular, liability in respect of death or personal injury caused by negligence or fraud or fraudulent misrepresentation. The contract of sale is between you and Mangi. The partner restaurant you choose is an independent trader, separate from our company and over which we have no control. Therefore, outside of the strict legal requirements, we cannot be held liable for the same. The partner restaurant is liable for any lack of conformity of the goods.
Mangi delivers the dishes of its partner restaurants for lunch on the day of delivery. If the customer wishes to eat it later, the storage conditions are the responsibility of the customer. Dishes are delivered hot at a time T depending on the company where you work (see in your "My profile" space), so Mangi cannot be held responsible for a loss of temperature after this time T due to the time factor.
12. EVENTS BEYOND OUR CONTROL
Neither party shall be liable to the other for any delay or failure to perform its obligations under this contract if such delay or failure is beyond its control including, but not limited to, the following events: acts of God, governmental provision, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in clause 10 shall entitle the Customer to fail to perform its payment obligations under this Agreement.
13. DISJUNCTION
If any provision of this Agreement is held to be illegal or unenforceable, the full force and effect of the remaining provisions shall remain.
14. INDIVISIBLE CONTRACT
These conditions contain the entire contract between the parties relating to its subject matter and supersede all previous contracts and agreements between the parties relating to that subject matter.
15. OUR RIGHT TO AMEND THESE TERMS
Mangi may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made as they are binding on you.
16. LAW AND JURISDICTION
The Luxembourg courts shall have jurisdiction over all claims arising out of or relating to any use of our Services. These Terms of Use and any dispute or claim arising out of or relating to these Terms of Use or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with Luxembourg law. In accordance with the provisions of the Consumer Code, you may have recourse to an alternative dispute resolution method or a conventional mediation procedure. Failing this, the competent court will be determined by the rules of common law.
Welcome to our website www.mangi.lu. This page (together with the documents referred to on it) sets out the terms and conditions on which our partner restaurants provide you with their dishes (the "Dishes") featured on our website.
Please read these terms carefully before ordering Meals from our website. By accessing our site and placing an order, you agree to be bound without reservation by these terms and conditions and our terms of use policy.
If you have any questions about these terms, please contact us before placing an order. If you do not fully accept these terms, do not use our Service. By placing any order, you represent and warrant that you have full capacity to enter into a contract with us.
1. ABOUT US
www.mangi.lu is a website operated by Mangi Luxembourg S.à r.l. ("we"), a company in the form of a limited liability company with a capital of 12,000 euros, whose registered office is located at 241 route de Luxembourg, L-7374 Bofferdange, Luxembourg, and registered with the Luxembourg Trade and Companies Registry under number B263610, our VAT number being LU33690641
Mangi is a company whose meals are prepared by independent restaurants (our "Partner Restaurants") and delivered by us.
You can contact us:
Mail : moien@mangi.lu
Address : 241 route de Luxembourg, L-7374 Bofferdange
2. INTELLECTUAL PROPERTY
The website www.mangi.lu is an intellectual creation of which Mangi Luxembourg S.à r.l. is the author.
All the elements available on the site www.mangi.lu, including in particular the photographs, texts, slogans, drawings, images, animated sequences with or without sound, as well as all intellectual creations integrated into the site www.mangi.lu are the property of Mangi Luxembourg S.à r.l. or of third parties having authorised Mangi Luxembourg S.à r.l. to use them.
Any reproduction, representation, use, adaptation or modification, by any process whatsoever and on any medium whatsoever, of all or part of the www.mangi.lu site without having obtained the prior authorisation of Mangi Luxembourg S.à r.l. is strictly prohibited and constitutes an infringement of copyright.
The name "Mangi" is a registered trademark.
3. PURPOSE
The purpose of our Service is to provide a simple and convenient service by making available to you the dishes of our partner restaurants and by allowing you to order these Dishes. Mangi markets Dishes on its own behalf. It purchases them from its partner Restaurants, takes orders on its behalf and delivers the Dishes to you.
4. AVAILABILITY OF SERVICES
Mangi offers a service for placing orders and delivering Dishes from its partner Restaurants. The Dishes offered on the www.mangi .lu website are available to order until 10:45 a.m. on the day in question, subject to stock availability.
For the moment Mangi is not obliged to sell or deliver any meals to clients/ companies which are located outside of the Luxembourg City center, which we define as any location with a 4-digit postal code starting with either a 1 or a 2.
5. DESCRIPTION AND AVAILABILITY OF DISHES
The products offered for sale on the Mangi platform are described and presented as accurately as possible.
Mangi acting as an intermediary cannot be held responsible for the information transcribed on the platform and in particular the description of the Dishes, drinks or menus offered, which are provided by the restaurant owners.
The restaurant owners themselves prepare their dishes, as well as their descriptions and components.
The Restaurants undertake to take all necessary steps to ensure that the content of their publications is constantly updated and to provide Clients with fair, clear, precise and up-to-date information on their Product(s).
In particular, the Restaurant endeavours to provide relevant information on the possible presence of allergenic products in the dishes it offers for sale. Nevertheless, in the event of an allergy to a particular product, we recommend that you contact the Restaurant directly to find out the details of its recipes.
As a person who is aware of his/ her allergies and adverse reactions to allergenic products/ ingredients, please take the prudent approach and do not solely rely on the information provided on www.mangi.lu. Depending on the seriousness of the allergies and the potential consequences, we strongly advise you to either get in ouch with us (moien@mangi.lu) or directly call the restaurant to inform yourself and make absolutely sure you do not order and consumer a product which will cause you to have an allergenic reaction.
The illustrations and visuals provided in the description associated with the Product offers (photographs, drawings, etc.) are as accurate as possible but cannot ensure perfect similarity with the Product itself, particularly with regard to colors. The illustrations and visuals published have no contractual value.
The dishes and drinks offered on the Site are subject to availability.
6. ORDERS
We reserve the right to only accept orders from validated company email accounts, which means we are not obliged to accept the registration of private email accounts (gmail, yahoo etc.) on mangi.lu.
Unless otherwise agreed with a client, the maximum order value for each ordering process/ order is 100 EUR.
To place an order, you must select on the Site the Dish and/or drinks you wish to order, by clicking on "Add to order" or on the "+" symbol, and be guided through the ordering process.
The Customer is required to fill in a registration form in which he/she specifies his/her identification data, namely his/her full name, email address, postal address, telephone number, address and company name.
All orders placed on the Platform must be duly completed and must specify this necessary information.
The Customer may make changes, corrections, additions or cancel the order until it is validated.
Before finalising the order, you must validate the summary of the order listing the dishes and drinks ordered, any extras and the total amount of the order, the place of delivery duly indicated when registering on the site www.mangi.lu as "address and company name".
By accepting this summary, you agree to the validation of your details necessary for the finalisation of the order and delivery, as well as the payment of the order.
The Customer is directed to the secure payment tool and invited to choose their payment method, then to validate the payment.
As soon as the payment has been validated, an e-mail confirming that your order has been accepted and summarising the contents of your order and the delivery terms will be sent to the contact address you have provided.
Please also check that you are giving an accurate address, to ensure that your Dishes are delivered to the right place. If you are mistaken in this information and we deliver your Dish to the wrong address, we reserve the right to charge you for the Dish.
Please check that your contact email is correct. If you have not received the confirmation e-mail, please check that it is not in your spam or junk mail folder.
The contract for the supply of any Dishes that you order through us is between you and Mangi and is only concluded once payment has been confirmed. Mangi aims to provide a quality service and is your first point of contact for any problems with your Dish, whether relating to the quality or temperature of the meals. We monitor our partner Restaurants very carefully and it is extremely important to us that they meet our standards and help us maintain our reputation. Please let us know if you have any comments about our Partner Restaurants or the Dishes by email or telephone. By placing an order, you expressly agree to be bound by these terms and conditions of service.
7. MEALS
All Dishes are subject to availability. Our partner Restaurants offer us a limited number of Dishes in order to guarantee their quality. Our Partner Restaurants may use allergens in the preparation of certain Meals. They are required to indicate this in the presentation of the dish on the website www.mangi.lu. Please call our partner restaurant before ordering if you have an allergy. Mangi cannot guarantee that the Meals sold by our Restaurant Partners are allergen-free.
8. AVAILABILITY AND DELIVERY
Our aim is to provide the best possible delivery service. Unfortunately, things do not always go according to plan and unforeseen circumstances such as traffic or weather conditions can sometimes prevent us from achieving our objectives. We do our best to ensure that your dish is delivered on time.
9. CANCELLATION
You have the right to cancel an order until the day of delivery before 9:30 am. To do so, simply write to us via the contact form or by email to moien@mangi.lu. You will not be charged for orders cancelled in accordance with this clause. Any payment made before you cancel an order will be refunded to your Mangi wallet.
After this period, you will not be able to cancel or change your order except in the case of non-compliance of the order or force majeure.
Mangi may cancel an order and will notify you in such cases. You will not be charged for orders cancelled in accordance with this clause. Any payments made prior to the cancellation of an order by Mangi or a partner restaurant will generally be refunded to your Mangi wallet.
The balance of your Mangi wallet cannot be credited back to your current account or returned in cash.
For all customers ordering through mangi.lu/student, it is not possible to cancel orders. Once an order has been registered in our system, cancellations/refunds will not be authorised.
10. PRICES AND PAYMENT
The price of each dish, drink or product is displayed on our Site, and determined by Mangi.
The prices are mentioned on the Platform in the description of the Products in euros and inclusive of all taxes. Prices vary according to the dish.
Prices may be revised at any time, it being specified that any price changes do not apply to orders in progress for which the Customer has received a confirmation e-mail, unless there is an obvious error in the price.
Given the large number of dishes and drinks offered on the Site, it is indeed possible that there are price errors. In the event that the price displayed on the Site is incorrect, Mangi will notify the Customer in order to obtain their agreement to the additional price. If the Customer refuses to pay the additional price, Mangi will cancel the order.
The prices of the Products and the additional costs associated with the purchase are indicated in a clear and comprehensible manner on the order summary. Before placing the order, the Customer must confirm the summary.
The methods of payment accepted are indicated on the Site when the order is finalised, namely Payments by credit card or bank card (Visa, Mastercard, etc.) and the balance of your Mangi wallet (which can be credited by bank card and by card and paper restaurant ticket).
By agreeing to enter into a contract on the basis of these conditions, you explicitly acknowledge your obligation to pay. Payment is made directly to Mangi.
Unless otherwise agreed with the customer, any order above the value of 100 EUR must be paid prior to the delivery of the meals are executed. Unless otherwise agreed with the customer, in case a client has a negative balance of 100 EUR, no further orders can be placed or expected to be delivered unless the entire balance has been settled.
Under no circumstances will you receive a request for payment directly from the Restaurant Partner.
Unless agreed otherwise, clients who have registered an account with us under their company e-mail address (not their private e-mail address) have the right to make purchases via mangi.lu on credit up to a maximum amount of 50 EUR.
Regarding our coupon codes, we have a "no abuse policy". If we realize that a client attempts to abuse any offers/ discounts by for example trying to create multiple accounts and using a coupon code multiple times, we reserve the right to cancel any order, block all accounts of this client and take legal action.
Mangi also reserves the right to cancel any order from an Internet user with whom there is a dispute regarding the payment of a previous order.
11. OUR LIABILITY
To the extent permitted by law, Mangi provides its Service and content "as is" and "as available". Subject to the provisions below, neither Mangi nor any Restaurant Partner shall have any liability to you for any direct, indirect, special, contractual, tort (including negligence) or other losses arising out of your use of or inability to use our Service. If Mangi or the Restaurant Partner is liable to you, our total cumulative liability is limited to the purchase price of the Dishes you paid for in your order. This does not include or in any way limit the liability of Mangi or a Restaurant Partner in respect of any matter in respect of which it would be unlawful for us to exclude or attempt to exclude or attempt to exclude our or its liability, in particular, liability in respect of death or personal injury caused by negligence or fraud or fraudulent misrepresentation. The contract of sale is between you and Mangi. The partner restaurant you choose is an independent trader, separate from our company and over which we have no control. Therefore, outside of the strict legal requirements, we cannot be held liable for the same. The partner restaurant is liable for any lack of conformity of the goods.
Mangi delivers the dishes of its partner restaurants for lunch on the day of delivery. If the customer wishes to eat it later, the storage conditions are the responsibility of the customer. Dishes are delivered hot at a time T depending on the company where you work (see in your "My profile" space), so Mangi cannot be held responsible for a loss of temperature after this time T due to the time factor.
12. EVENTS BEYOND OUR CONTROL
Neither party shall be liable to the other for any delay or failure to perform its obligations under this contract if such delay or failure is beyond its control including, but not limited to, the following events: acts of God, governmental provision, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in clause 10 shall entitle the Customer to fail to perform its payment obligations under this Agreement.
13. DISJUNCTION
If any provision of this Agreement is held to be illegal or unenforceable, the full force and effect of the remaining provisions shall remain.
14. INDIVISIBLE CONTRACT
These conditions contain the entire contract between the parties relating to its subject matter and supersede all previous contracts and agreements between the parties relating to that subject matter.
15. OUR RIGHT TO AMEND THESE TERMS
Mangi may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made as they are binding on you.
16. LAW AND JURISDICTION
The Luxembourg courts shall have jurisdiction over all claims arising out of or relating to any use of our Services. These Terms of Use and any dispute or claim arising out of or relating to these Terms of Use or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with Luxembourg law. In accordance with the provisions of the Consumer Code, you may have recourse to an alternative dispute resolution method or a conventional mediation procedure. Failing this, the competent court will be determined by the rules of common law.